Shipping policy
We are committed to delivering your order quickly and efficiently. Please review our shipping policy below for details on available options and delivery timeframes.
Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order is confirmed and payment is verified, you will receive a confirmation with tracking information.
Shipping Methods & Rates
We offer the following shipping options:
- UPS Ground: ($6.99) 3-5 Business Days
- UPS 2-Day: ($14.99) 2 Business Days
Delivery Timeframes
Shipping times are estimates and begin once your order has been processed and dispatched. Delivery times may vary depending on your location, carrier delays, or unforeseen circumstances.
Shipping Delays
While we strive to meet all Shipping estimates, delays may occasionally occur due to weather conditions, carrier issues, or high shipping volumes. We appreciate your patience in such cases.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Order Tracking
Once your order ships, you will receive tracking details via email so you can monitor your shipment’s progress.
If you have any questions about your order or shipping, please contact us by emailing customerservice@rescueresearchusa.com